FAQ

PRODUCT

• How do I know if a product I have is authentic?

To know if a product is authentic, visit the Certilogo section.

• Sales and Promotions

To stay updated on all our promotions and exclusive services, subscribe to our newsletter, click here.

PRE-ORDERS AND ORDERS

• What is a pre-order?

GCDS offers the possibility to pre-order a selection of products before their release.
All pre-order products are explicitly marked as "Pre-order Items" with their commercial launch.

• When will my pre-order be shipped?

Pre-order products will be shipped by the estimated date specified on the product description page. If your order also contains products not on pre-order, the items will be shipped in one single shipment as soon as they are available.

• How can I place an online order?

Select the products you are interested in and add them to your shopping cart. From here you can check your selection, modify it or proceed directly to checkout.
To complete your order, simply indicate your billing and shipping address (if different) and select a payment method.
You can also shop on our site by registering in the My Account section.

• How can I check if my order has been successfully received?

The order is considered confirmed only when you receive the confirmation e-mail at the e-mail address indicated in the purchase form.
The e-mail will contain the confirmation and summary of the order, such as: description and information about the product, including the total price of the order, taxes and possible shipping costs.

• Cancelling or modifying an order

If for any reason you need to cancel your purchase, please contact us as soon as possible. We will do everything we can to satisfy your request, but we cannot guarantee that your order can be changed once it has been placed. If your order has already been shipped, please note that you can still request a return by following the instructions in the Returns section.

SHIPPING AND RETURNS

• Where can I ship my order?

At checkout you can choose the shipping address where you wish to receive your order, which can be different from your billing address.
Please note that our courier, DHL, cannot ship to P.O. Boxes or PO Box addresses.

• Shipping times and costs

Free shipping worldwide over €150.

  • Express delivery in Italy: 1-2 working days 7€
  • Express delivery within Europe: 1-2 working days 15€
  • Express delivery to the USA and Canada: 2-3 working days 25€
  • Express delivery to Asia: 3-4 working days 30€

• How can I check my order?

As soon as your order has been assigned to DHL, you will receive a notification with the tracking number via e-mail.
You can also access this information in the My Account section.

• Can I change my shipping address?

If you need to change your shipping or delivery information after placing your order, please contact us as soon as possible. Shipping information, including delivery address, cannot be changed if the order has already been shipped.

• Shipments for extra EU countries

For all shipments coming from or going to countries outside the European Union, the recipient is responsible for all import taxes, customs fees, and local taxes imposed by the country of shipment. Payment of these duties is required to clear your order through customs.
It is not possible to calculate the exact amount to be paid for taxes and duties, so please check before placing an order.

- How can I return my order?

Please consult our returns and refunds section.

PAYMENTS AND PRICES

• Which payment methods are accepted?

We accept different payment methods, depending on the destination country.
Payment can be made by: credit card, debit card, Klarna, PayPal, Amazon Pay, Giropay, Wechat Pay, Alipay.
Credit cards accepted: MasterCard, Visa and American Express. Your card will be charged at the time of order.
In case of returns, the amount will be refunded to the credit card, PayPal account or bank account used to pay for the order.

• Prices

The prices indicated on the website are per item, expressed in euros and include VAT. In accordance with the provisions of Article 53 of the Consumer Code, the Customer will receive written confirmation at the time of acceptance of his order containing information about the products ordered, the amount paid, details of the price of each product, as well as the existence of the right of withdrawal, which these conditions of sale already inform about.
No further taxes or customs duties are charged in the EU. During the checkout process, VAT is indicated individually.
GCDS informs that the prices displayed may be subject to change without any notification.

• Do I have to pay import taxes to receive my order?

Any customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be paid by the customer and will not be covered by GCDS. For more accurate information, we suggest you contact your local customs office.

• My debit authorisation has been denied, how do I proceed?

If you have received an email informing you that your payment has failed, please place a new order online or contact us.
We will help you to understand the reason for the refused transaction and to choose another payment method.

MY ACCOUNT

If you use this Site and/or register through the creation of an account and/or password, you are responsible for maintaining the confidentiality of your account and password and for limiting access to your computer. If you register or provide any information to us, you agree to provide us with current, complete and accurate information. GCDS is not responsible for any errors or delays in responding to any enquiries or complaints caused by incorrect, outdated or inaccurate information provided by you or by technical problems beyond the control of GCDS. You acknowledge and agree that any login, identifier or password issued in connection with this Site (each a "Password") is confidential information and must be kept secure. You may not disclose such password to another person or allow another person or entity to access the Site using that password. You must notify GCDS immediately of any breach of security or unauthorized use of your account. GCDS cannot be responsible for, and disclaims any liability in connection with, the use of any information you post or display on this Site.

• What are the benefits of having an account?

By signing up to our site you will have access to a range of exclusive services:
Subscribe to our Newsletter and receive invitations to online events, promotional codes and exclusive products.
Store your address to speed up order completion.
Save your credit card information to speed up payment.
Check the status of your order.

• How can I retrieve my account credentials?

If you have forgotten your password, on the "My Account" page, click on Forgot your password?. After entering your e-mail address, a new password will be sent to you.