SHIPPING
GCDS Srl ships with DHL using an Express shipping service.
Orders are shipped from our warehouse in Italy on weekdays, excluding national holidays.
Before we can ship your purchases, we need to match your details with your credit card company/payment method. Once you have placed your order, you will receive a confirmation email. This email is NOT an approval of your order, only confirmation that we have received it. We reserve the right not to accept your order if we are unable to obtain authorization for your payment.
After that, we work closely with our logistics and shipping partner to fulfill all orders received. We do our best to keep the wait as short as possible, however during busy periods, such as sales, orders may experience slight delays due to high demand.
GCDS Srl cannot be held responsible for any delays in delivery caused by factors beyond our control, such as transportation problems or customs difficulties. Please contact Customer Service for assistance in this regard.
Shipping times and costs:
GCDS Srl processes orders within 24 hours of placing them, during the first available working day.
For all shipments to countries outside the European Union, the recipient is responsible for all import taxes, customs fees, and local taxes imposed by the country to which the shipment is being made.
Payment of these fees is essential to allow customs clearance of the order.
It is not possible to calculate the exact amount you will pay for taxes and duties, so please check them before placing an order.
No cancellation or size change can be guaranteed after a successful order scheduling, so please carefully check your order details before making payment. To change your shipping address, please contact Customer Service; if the order has already been closed or processed, please contact DHL for the change.
After the order is processed by logistics, you will receive an email with the shipping details and a tracking number to monitor the shipment at any time, until the package is received.
Order delivery:
For all shipments to countries outside the European Union, the recipient is responsible for all import taxes, customs fees, and local taxes imposed by the country to which the shipment is being made.
Payment of these fees is essential to allow customs clearance of the order.
It is not possible to calculate the exact amount you will pay for taxes and duties, so please check them before placing an order.
Upon arrival of the goods, customers are asked to carefully inspect the package before signing for delivery. Packages always leave the warehouse carefully wrapped.
If for any reason the package appears to have been tampered with, customers are asked to sign for receipt with reservation, or to refuse delivery by notifying Customer Service. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately contact the carrier and notify GCDS Customer Service.
Once the shipment has been delivered and signed correctly by the recipient and/or no delivery problem is promptly reported, GCDS Srl's responsibility for the shipment ends. We will not be responsible in the event of loss, theft, damage or any other event that may occur after the successful delivery of the shipment.
In the event that, for any reason, the customer refuses delivery of the package, the shipping costs and import taxes related to the automatic return of the package to the sender will be charged to the customer.
For anything not expressly provided for in this document, reference is made to the general conditions of the sales contract and to the provisions of law.
For any further information and details, please consult the GCDS website in the dedicated sections.
Destination countries :
GCDS Srl offers an international shipping service. The delivery availability of each country is visible during the check out phase, currently we can ship to the following destinations:
Italy:
Italy
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland
Luxembourg, Netherlands, Portugal, Spain, Sweden, Bulgaria, Czechia, Estonia
Hungary, Lithuania, Poland, Romania, Slovakia, Slovenia, Liechtenstein, Norway, Albania, Andorra, Bosnia & Herzegovina, Cyprus, Iceland, Latvia, Malta, Montenegro, North Macedonia
Serbia, Moldova.
United Kingdom:
United Kingdom.
United States:
United States, Canada, Mexico.
China, Hong Kong SAR, Japan, Kuwait, Macao SAR, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, Turkey, Brazil, Australia
Switzerland
RETURNS AND REFUNDS
All products can be returned within 14 days from the date of delivery of the order.
We do our best to keep your return processing time as short as possible, however during busy periods, returns processing may be delayed due to the high volume of returns.
Items must be returned in their original condition including packaging, must not have been worn or washed, and must include tags and dust bag.
Please note that we are unable to accept return requests for underwear products.
To register your return, log in here and follow the steps to complete the process.
Please note that shipping costs for the original order will not be refunded.
GCDS operates a paid return service, to reduce the environmental impact of our operations a flat fee will be deducted from the refund for all orders.
However, due to the increase in shipping costs, GCDS is committed to offering the customer a more accessible shopping experience by offering shipping prices that are advantageous compared to market estimates.
In the event that the User, for any reason, wishes to exercise the right of free withdrawal referred to in the previous section, he/she must carry out the following return procedure: exercise the right of free withdrawal within 14 days from the date of shipment of the order and return the goods received to GCDS (in compliance with the provisions of the previous section).
Don't forget to keep your tracking number so you can track your return shipment.
GCDS cannot be held responsible in case of loss, theft or damage of returned packages.
It is mandatory to monitor the return shipment until successful delivery, within 14 days; in case of delays or customs problems, please contact our Customer Service.
GCDS reserves the right to decline refunds for returns received after this period.
Your order refund will be processed as soon as the logistics team notifies you that your package has been received correctly; this process may take a few days from delivery to complete.
GCDS reserves the right to refuse a refund if the returned items do not correspond to the original condition of sale (worn, defective, etc.).
The refund will be issued directly to the payment method used for the original purchase and the amount will be credited back within 14 business days, according to your bank's policy.
If you have any questions or need further assistance, please do not hesitate to contact our Customer Service at customercare@gcds.it or contact us at (+39) 049/8597584.
Return address
GCD
Savino of the Bene Santa Vittoria
Via Germano Gasparini, 8
42044 Santa Vittoria of Gualtieri