GCDS offers the possibility to pre-order a selection of products before their release.
All pre-order products are explicitly marked as "Pre-order Items" with their commercial launch.

Pre-order products will be shipped by the estimated date specified on the product description page. If your order also contains products not on pre-order, the items will be shipped in one single shipment as soon as they are available.

Select the products you are interested in and add them to your shopping cart. From here you can check your selection, modify it or proceed directly to checkout.
To complete your order, simply indicate your billing and shipping address (if different) and select a payment method.
You can also shop on our site by registering in the My account section.

The order is considered confirmed only when you receive the confirmation e-mail at the e-mail address indicated in the purchase form.
The e-mail will contain the confirmation and summary of the order, such as: description and information about the product, including the total price of the order, taxes and possible shipping costs.

If for any reason you need to cancel your purchase, please contact us as soon as possible. We will do everything we can to satisfy your request, but we cannot guarantee that your order can be changed once it has been placed. If your order has already been shipped, please note that you can still request a return by following the instructions in the Resurns section.

At checkout you can choose the shipping address where you wish to receive your order, which can be different from your billing address.
Please note that our courier, DHL, cannot ship to P.O. Boxes or PO Box addresses.

GCDS Srl processes orders within the next 24 hours, during the first available working day.
See the "Shipping times and costs" section for full details.

As soon as your order has been assigned to DHL, you will receive a notification with the tracking number by e-mail. You can also access this information in the My Account section.

If you need to change your shipping or delivery information after placing your order, please contact us as soon as possible. Shipping information, including delivery address, cannot be changed if the order has already been shipped.

For all shipments coming from or going to countries outside the European Union, the recipient is responsible for all import taxes, customs duties, and local taxes imposed by the country to which the shipment is being made.Payment of these taxes is essential to allow the order to clear customs.It is not possible to calculate the exact amount to be paid for taxes and duties, so please check them before placing an order.

Please consult the returns and refunds section.

Credit/Debit Card
Payments are made through Shopify Payments system. We accept payments by credit/debit card (Mastercard, Visa, American Express, Maestro, UnionPay) as well as ApplePay, GooglePay and ShopPay payment systems.

PayPal
After confirming the order through our website, you will be redirected to PayPal's secure servers, where you can access your account and pay using your remaining balance or linked bank account.
Once the order is completed, you will receive a confirmation email containing your order number and a summary of your purchase details.

Amazon Pay
Amazon Pay allows you to complete the purchase by accessing your Amazon account and using the pre-saved payment methods and shipping address. More information on Amazon Pay (https://pay.amazon.com/)

Klarna

Klarna offers an innovative, fully digital payment service.
Find out more about the deferred, instalment or immediate payment option and how to use it online here

Please note that you can check your order status at any time in the "My Orders" section on your account.

Available payment methods may vary depending on the shipping country.
In case of returns, the refund will always be issued back to the same payment method used at the time of purchase.

The prices indicated on the website are per item, expressed in euros and include VAT. In accordance with the provisions of Article 53 of the Consumer Code, the Customer will receive written confirmation at the time of acceptance of his order containing information about the products ordered, the amount paid, details of the price of each product, as well as the existence of the right of withdrawal, which these conditions of sale already inform about.
No further taxes or customs duties are charged in the EU. During the checkout process, VAT is indicated individually.
GCDS informs that the prices displayed may be subject to change without any notification.

Any customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be paid by the customer and will not be covered by GCDS. For more accurate information, we suggest you contact your local customs office.

If you have received an email informing you that your payment has failed, please place a new order online or contact us.
We will help you to understand the reason for the refused transaction and to choose another payment method.

If you use this Site and/or register through the creation of an account and/or password, you are responsible for maintaining the confidentiality of your account and password and for limiting access to your computer. If you register or provide any information to us, you agree to provide us with current, complete and accurate information. GCDS is not responsible for any errors or delays in responding to any enquiries or complaints caused by incorrect, outdated or inaccurate information provided by you or by technical problems beyond the control of GCDS. You acknowledge and agree that any login, identifier or password issued in connection with this Site (each a "Password") is confidential information and must be kept secure. You may not disclose such password to another person or allow another person or entity to access the Site using that password. You must notify GCDS immediately of any breach of security or unauthorized use of your account. GCDS cannot be responsible for, and disclaims any liability in connection with, the use of any information you post or display on this Site.

By signing up to our site you will have access to a range of exclusive services:
Subscribe to our Newsletter and receive invitations to online events, promotional codes and exclusive products.
Store your address to speed up order completion.
Save your credit card information to speed up payment.
Check the status of your order.

If you have forgotten your password, on the "My Account" page, click on Forgot your password?. After entering your e-mail address, a new password will be sent to you.

• E-Gift Cards can only be purchased online and can be paid for with all available payment methods.
• E-Gift Cards are available in 4 size: 50, 100, 200, 500 EUR/GBP/USD

• E-Gift Cards can be used by the respective owner only online to purchase any product, except for other E-Gift Cards.
• To use the E-Gift Card, enter the code received via email in field "Discount code or gift card" during the payment process.

Once purchased, E-Gift Cards cannot be returned or exchanged for cash.

If the total of your purchase is less than the value of the E-Gift Card, the difference will remain available on your E-Gift Card and can be used for future purchases.

You can check the balance of your Gift Card by clicking here, or by contacting our customer service department at customercare@gcds.it or at 049/8597584Customer service is available Monday through Friday, 9 a.m. to 1 p.m. and 2:30 p.m. to 6 p.m.

If the total of your purchase exceeds the value of the E-Gift Card, the difference must be paid with a valid form of payment.

If you make a total or partial return of your purchase paid with a E-Gift Card, the refund will be credited back to the E-Gift Card itself.