SHIPPING
GCDS Srl ships with DHL using an Express shipping service.
Orders are shipped from our warehouse in Italy on weekdays, excluding national holidays.
Before we can ship your purchases, we need to match your details with your credit card company/payment method. Once you have placed your order, you will receive a confirmation email. This email is NOT an approval of your order, only confirmation that we have received it. We reserve the right not to accept your order if we are unable to obtain authorization for your payment.
After that, we work closely with our logistics and shipping partner to fulfill all orders received. We do our best to keep the wait as short as possible, however during busy periods, such as sales, orders may experience slight delays due to high demand.
GCDS Srl cannot be held responsible for any delays in delivery caused by factors beyond our control, such as transportation problems or customs difficulties. Please contact Customer Service for assistance in this regard.
Shipping times and costs
GCDS Srl processes orders within 24 hours of placing them, during the first available working day.
No cancellation or size change can be guaranteed after a successful order scheduling, so please carefully check your order details before making payment. To change your shipping address, please contact Customer Service; if the order has already been closed or processed, please contact DHL for the change.
After the order is processed by logistics, you will receive an email with the shipping details and a tracking number to monitor the shipment at any time, until the package is received.
Order delivery
Upon arrival of the goods, customers are asked to carefully inspect the package before signing for delivery. Packages always leave the warehouse carefully wrapped.
If for any reason the package appears to have been tampered with, customers are asked to sign for receipt with reservation, or to refuse delivery by notifying Customer Service. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately contact the carrier and notify Customer Service.
Once the shipment has been delivered and signed correctly by the recipient and/or no delivery problem is promptly reported, GCDS Srl's responsibility for the shipment ends. We will not be responsible in the event of loss, theft, damage or any other event that may occur after the successful delivery of the shipment.
In the event that, for any reason, the customer refuses delivery of the package, the shipping costs and import taxes related to the automatic return of the package to the sender will be charged to the customer.
For anything not expressly provided for in this document, reference is made to the general conditions of the sales contract and to the provisions of law.
For any further information and details, please consult the GCDS website in the dedicated sections.
